Shipping Information
Xclusive Vapes offers fast and reliable delivery across eligible service areas. Orders placed before the daily cutoff time are processed the same business day (Monday–Friday). Delivery timelines vary depending on your location and selected shipping method.
All orders require age verification (18+/19+ depending on province) upon delivery. Please ensure the recipient has valid government-issued ID available.
Shipping fees, if applicable, are calculated at checkout. Once your order has been dispatched, you will receive confirmation and tracking details (where applicable).
Returns & Exchanges
Due to health and safety regulations, all vape products, e-liquids, pods, coils, and disposables are final sale.
We only accept returns or exchanges in the following cases:
- The item is defective upon arrival
- The incorrect item was shipped
- The product remains unopened and in original sealed packaging (case-by-case review)
If you experience an issue with your order, please contact us within 48 hours of delivery with your order number and photos of the product. Our team will review and assist promptly.